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Maintaining your trust and privacy is extremely important to us, as such we have different mechanisms to ensure we keep your information secure.

Your data is yours and we do not sell any identifiable data to third parties.

We comply with the Australian Government’s Department of Health standard for data security and privacy.

Your data is encrypted using 256-bit Advanced Encryption Standard (AES-256).

To protect your data as it travels over the Internet, we use Transport Layer Security (HTTPS) for all communications.

Our platform is also hosted in data centers used by Microsoft and Google, these data centers are based in Sydney and have stringent security policies regarding access.

We also ensure regular security audits occur.

Finally, we are a New Zealand company meaning unlike most other internet companies we follow and abide the Australia Privacy Act 1998 (Privacy Act) and the Australian Privacy Principles (APP) Guidelines.

What happens to my information that I share with you?

Clearhead has a freemium offering, with most of our features including fully-funded therapy unlocked only when your employer signs up to Clearhead for Business. If you want your employer to be part of Clearhead for Business, just get them to contact us at 

Is there any cost to joining your platform as a user?

https://www.myclearhead.com/find-a-therapist

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You can filter based on specialities you are looking for e.g. Anxiety. As well as whether you want to see them in person or online. Learn more about each therapist by clicking on their individual profiles. You can then see their real-time availability and request an available appointment directly on their individual profile page.

How do I book therapy / counselling appointments with a therapist on Clearhead?

If your employer uses Clearhead to provide funded therapy for their employees. All you have to do is select the therapist you want and make a booking appointment request directly with the therapist. Don't forget to select the "My organisation will cover my therapy" option and enter your employer details on the booking form. This usually means that your therapy session will be free and paid for by your employer.

Clearhead will manage the payment to the therapist anonymously on behalf of your employer once we have determined you meet our eligibility requirements. We will send you an email to confirm this.

If you want your employer to be part of Clearhead for Business therapy scheme, just get them to contact us at 

How does the Clearhead for Business therapy scheme work, where my employer pays for my therapy?

Clearhead follows strict guidelines about the therapists we accept onto our database and they must be currently registered to one of the following professional bodies:

Psychology Board of Australia (PsyBA) via the Australian Health Practitioner Regulation Agency

Australian, New Zealand & Asian Creative Arts Therapies Association (ANZACATA)

Psychotherapists and Counsellors Federation of Australia (PACFA)

Christian Counsellors Association of Australia

Are the therapists on Clearhead qualified?

We are a proud New Zealand owned company and our team is based in NZ and Australia.

Where are you based?

Our CEO and co-founder is a medical doctor, our Product Owner is a Clinical Psychologist, and we collaborated closely with Psychiatrist, GPs, Psychologists and users of mental health services throughout the design and implementation of the platform.

We also have a clinical advisory board that comprises of psychiatrists and GPs.

Do you have any mental health experts on your team?

How can I get in touch with you?

They work with you to make sense of mental health and neurological (brain) problems. They offer practical psychological tools and support the processing of underlying trauma. They tend to be scientifically driven in the way they think.

*“Clinical” means they have specialist training through a university programme that involves internships with different clinics.

They work with you to make sense of mental health problems. They offer practical psychological tools and support the processing of underlying trauma.They tend to be scientifically driven in the way they think.

They facilitate change through listening and helping you become aware of what’s happening to you. They practice different types of therapy, which can be similar to those practiced by psychologists or psychotherapists.

They provide an opportunity to understand who you are, and how to make sense of your experiences and relationships to others. They tend to be more philosophical or artistically driven in the way they think. They seek to understand the effect of early trauma and relationships.

They tend to work closely with physical health practitioners.They help you build motivation and capacity to better understand and manage your physical and mental wellbeing.

They guide you to overcome challenges, build confidence, find direction and purpose and, if relevant, engage successfully with the job market.

In New Zealand they are ACC-approved rongoā [traditional Māori healing system] practitioners. Rongoā comprises many different techniques including (but not limited to), mirimiri (bodywork), rākaurongoā (native flora herbal preparations), karakia (prayer), and kōrero (conversation).

They apply a form of psychology that draws on creative process – including visual arts, music, drama, dance/movement, and writing – to improve mental health and wellbeing.

What are the different therapy professions available on Clearhead?

Therapists in the Clearhead network practice many different types of therapies, which they often mentioned in their bios. We've chosen six of the most common therapy types for you to filter by, which are described below.



A type of talking therapy where you learn coping skills and focus on how your thoughts and beliefs affect your feelings and actions.

These are talking therapy approaches grounded in mindfulness. Mindfulness is a way to intentionally focus your attention on present experience in a non-judgemental way.

This approach is about understanding what has happened to you and your family, rather than focusing on what's wrong with you. It involves being aware of potential trauma triggers and not going there until you’re ready.

An approach to talking therapy where you learn to stop avoiding inner emotions and accept that they’re understandable reactions to challenge. It also incorporates mindfulness and personal values into action-orientated change.

Eye Movement Desensitisation and Reprocessing (EMDR)

A type of therapy designed to alleviate the distress associated with traumatic memories or disturbing life experiences. It involves focusing on these memories, while engaging in side-to-side eye-movements, and processing what arises in your mind and body.

In a broad sense, it’s a talking therapy approach that brings to awareness the psychological forces underlying your behaviour and feelings in connection to your early experiences. It focuses on the relationship between conscious and unconscious motivation.

This approach emphasises growth and self-actualisation, rather than curing disorders. It focuses on your personal worth and values to free yourself from unhelpful beliefs, so you can live a fuller life.

What are the different types of therapy (i.e., modalities) that Clearhead therapists offer?

A psychologist is primarily a talking therapist and, in some contexts, they also administer psychometric tests (e.g., an IQ test). 

A psychiatrist is a medical doctor who specialises in mental health and prescribes medication as treatment. In some cases, they also offer talking therapy.

You can find clinical psychologists and psychologists alongside the other talking therapists available in the Clearhead network. However, we do not have psychiatrists in our network as they rarely offer talking therapy and are already relatively accessible in public and private health systems. 

FAQs